Shipping Policy

At MZM Luxury, each jewellery piece is custom-made to order. All orders are shipped from the United States.

Production and Delivery

Production begins after your order is confirmed. Please allow time for your jewellery to be made before it is dispatched.

Your total delivery time includes both production time and shipping time. These estimates may vary by product and destination. Please refer to the information provided on the product page and at checkout, or contact us before ordering.

Shipping Charges

Any applicable shipping charges are displayed at checkout before you complete your purchase.

Tracking Your Order

Once your order has been dispatched, we will send you a shipping confirmation with tracking details. Tracking updates may take time to appear after the carrier receives your parcel.

International Orders

Orders shipped outside the United States may be subject to customs clearance, import duties, or local taxes. Any charges collected at checkout will be shown during your purchase. Additional charges may be requested by your local customs authority or delivery carrier.

Customs processing can affect delivery times.

Delivery Delays

Production schedules, public holidays, customs inspections, weather, and carrier disruptions may affect estimated delivery dates. If your order is delayed, please contact us so we can help check its status.

Shipping Address

Please check your shipping address carefully before placing your order. If you need to request a correction, contact us promptly. Address changes may no longer be possible once an order has been dispatched.

Missing or Damaged Parcels

If your parcel arrives damaged, appears to be lost, or is marked as delivered but has not been received, please contact us with your order number and any relevant photographs. We will investigate and help resolve the issue.

Contact Us

For questions about production, shipping, or delivery, email mzmluxurystore@gmail.com.