Question 1

When will my order ship?

Accepted Answer

Orders are confirmed within 24 hours and dispatched within 2–4 business days. You'll receive a tracking link by email the moment your package leaves our partner facility.

Question 2

How long does delivery take?

Accepted Answer

Most US orders arrive in 5–9 business days. EU, UK and Asia: 7–14 business days. Tracked the entire way.

Question 3

Is shipping free?

Accepted Answer

Yes — worldwide tracked shipping is free on orders $75 and over. Express options are available at checkout.

Question 4

Will I be charged customs or duties?

Accepted Answer

For most regions we pre-pay duties so there are no surprises at delivery. If your country requires direct payment, the carrier will notify you.

Question 5

What's your return policy?

Accepted Answer

30-day, no-questions-asked returns from delivery date. Items must be unused and in original packaging.

Question 6

How do I start a return?

Accepted Answer

Email returns@mzmluxury.store with your order number. We respond within 24 hours with a prepaid return label for damaged or incorrect items.

Question 7

How fast are refunds processed?

Accepted Answer

Refunds are issued within 3 business days of receiving your return — typically arriving on your statement within 5–10 days depending on your bank.

Question 8

Which payment methods do you accept?

Accepted Answer

All major cards (Visa, Mastercard, Amex, Discover), Apple Pay, Google Pay and Shop Pay. All checkouts are protected by Stripe's enterprise-grade encryption.

Question 9

Is checkout secure?

Accepted Answer

Yes. Payments are processed by Stripe — we never see or store your card details. All sessions are end-to-end encrypted.

Question 10

Where are your products made?

Accepted Answer

We work with a small, vetted network of makers across Asia and Europe. Each product page lists country of origin and primary materials.

Question 11

Do you offer warranties?

Accepted Answer

Yes — hard-goods come with 2–5 year warranties depending on category. Full details on each product page.

Question 12

What happens after I place my order?

Accepted Answer

Within minutes you'll receive an order confirmation. Within 24 hours our fulfillment team confirms availability and begins packing. You'll receive tracking within 2–4 business days.

Question 13

Can I edit or cancel my order?

Accepted Answer

Yes — within 12 hours of placing it. Email support@mzmluxury.store with your order number and we'll take care of it personally.

How can we help?

Shipping

Returns & Refunds

Payments

Product & Quality

Order Processing & Fulfillment